Church by the Bridge Direct Debit Service Agreement

This document outlines our service commitment to you in respect of the Direct Debit Request (DDR) or credit card arrangements made between Church by the Bridge (Client number Q16347) and you. It sets out your rights, our commitment to you, and your responsibilities to us, together with where you should go for assistance.

Our Commitment to You

At least 14 days notice will be provided in writing if the terms of the initial agreement are to change. We undertake to periodically debit your nominated account for the agreed amount for your commitment on (or soon after) the 15th day of the applicable month (or as appropriate).

Your Rights

Please contact the church office (ph: 8920 9817, email: giving@cbtb.org.au) if you wish to defer the drawing, alter the schedule, stop an individual debit, suspend or cancel the Agreement, or dispute any debit.

Any dispute will be investigated by the Church Treasurer. If you do not receive a satisfactory response from us to your dispute, contact your financial institution who will respond to you with an answer to your claim:

  • within 7 business days (for claims lodged within 12 months of the disputed drawing); or
  • within 30 business days (for claims lodged more than 12 months after the disputed drawing).

You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.

All of the information you supply will be treated as confidential except that information provided to our Financial Institution to initiate the drawing to your nominated account.

Your Commitment to Us

Please ensure:

  • your nominated account can accept direct debit; and
  • sufficient cleared funds are available in the nominated account on the day to be drawn on.

If the drawing is dishonored you will be contacted by telephone or email and may be asked to bear the costs of any fees charged to us or other administration costs.